FAQs

How can I contact a Kokoriko representative?

Kokoriko customer service representatives are available 24 hours a day to answer your questions by email at support@kokoriko.shop

Is my credit card information safe?

Kokoriko uses secure server software over a Secure Socket Layer (SSL) line to protect credit card information. All personal and credit card information is encrypted so that that it cannot be read as it travels to an ordering system. Once it is received, it is stored in a location not accessible via the Internet.

When will my order ship?

Your order will ship by the date communicated on the item detail page and the order confirmation email. Please note that your order could ship earlier or later than the expected delivery date.

Should the product be delayed, you will be notified by email.

What do i do if my item arrives damaged?

Customer satisfaction is our goal at Kokoriko.shop. Please contact our customer service representatives by email at support@kokoriko.shop for assistance.